A) How it works is people who need a Man and Van service come to our website and enter their details. Compare the Man and Van then calculate your prices + the customer's details and show your quotes on the website. Customers can then book your quote instantly for dates / times you select from inside your personal CMV account. When a customer books your service you are sent an instant text message + email that has all of your customer's contact details + the location details + the payment details.
A) Yes, you pay nothing to join.
A) Click the word 'drivers' on the homepage of the website and complete the 'join us' page.
A) Login to your account using the password you create when you first join.
A) Upload the images of your documents in the documents section of your account or email them to us and we will upload them to your acount for you. [email protected]
A) If you are not sure what prices are competitive in your area contact Compare the Man and Van and we will go through your prices with you.
A) The profile section is where you can sell your services to the customer by uploading pictures and writing a personal statement about your services.
A) The calendar is where you control when you are not available for work. Simply click on the dates / times that you are unavailable and the word unavailable will show in red. This means that if a customer enters a quote for the dates / times you are unavailable, your quotes will not be shown on our website.
A) If you are available, leave the calendar blank and then your quotes will be shown to customers for the dates / times you are available.
A) Click on red unavailable wording then click the OK button on the grey pop up that appears on your screen.
A) You should click this button if you are available and want work straight away. When this button is clicked customers will see that you are available for straight away on the quotes page. This increases the chances of you winning an ad-hoc booking.
A) Click the Blue Accept Booking button on the email confirmations we send you. This means we know you are aware of the booking and do not need to call you.
A) When a driver gives us a booking back we email the booking out to all active drivers. The first driver to click the blue accept booking button is sent the job. This has proved very handy for back load work.
A) No, any work you win with us is a confirmed booking that has been quoted already based on the prices you selected inside your account.
A) Yes, you will need your own Van for your account to be activated.
A) Yes, hired vans are absolutely fine.
A) There are two ways you can be paid: either in cash by the customer or by direct bank transfer.
A) If you are owed money that has been paid on credit card we will contact you before the booking is due to start and request you send us your account number and sort code. We never request bank details until you actually win an account job.
A) An account job is when the customer pays the full value of the job on credit card when booking your service on-line.
A) When customers book your Van, your fee is 45% of the on-line price. For example, if a customer books your Van for 3 hours your fee is 55% and Compare the Man and Van's fee is 45%. If the same job takes 5 hours to complete you charge the customer your hourly rate x2 extra and the customer pays this to you directly in cash, you keep all of this money and send us nothing.
A) There are two ways for customers to pay:
1) Customers can pay 45% by card when confirming the booking on the website and then pay you the remaining 55% in cash at the end of the job.
2) Customers can pay the full on-line price by credit card (account job) If a customer pays in full by credit card Compare The Man And Van will contact you before the job and ask you to send us your account number and sort code so we can send your money. We always pay any account money owed every Friday after next (one week in hand).
A) If a booking starts or finishes in the congestion zone on a weekday (national holidays excluded) between 07:00AM - 18:00PM then you need to inform the customer before entering the zone that there is an £15 additional charge that will need to be paid in cash to you at the end of the job. We do clearly display this information to customers on the website.
A) If you are delayed / late to a booking you need to contact the customer or compare the Man and Van before to the booked pick up time.
A) If a booking lasts longer than the booked the time which means you will be delayed to your next booking, contact Compare the Man and Van before the next booking is due to start 0203 455 8696 as much notice as possible would be greatly appreciated.
A) If your van has broken down and you can not get to your booking contact Compare the Man and Van on 0203 455 8696 ASAP.
A) In the event you can not cover a booking you have won contact Compare the Man and Van 0203 455 8696 ASAP.
A) Yes, there is a £10.00 minimum charge + any extra money we have to pay another service provider to complete the booking. If you maintain your availability using your calendar you will not win work you cannot cover.
A) Yes, If the customer wants to change their booking with you any charges added to the quote must be in conjunction with the rates you display on the website.
A) Yes, Compare the Man and Van do not charge customers to travel in the Van with and clearly display this on the website.
A) Yes, Customers will expect you to have a minimum of 1 box trolley, 5 straps and 10 blankets on your van.
A) If you do not know the answer to this question contact Compare the Man and Van straight away.
A) If you are on a cash booking it is the drivers responsibility to attain payment from the customer, remember once you win the booking you own it
A) If the customer needs a bigger van than they have ordered and you are already in a bigger van you can upgrade the price in accordance with the rates you display on our website or consider doing multiple trips/runs and adding your millage charge per mile extra on to the quote total. (google maps / sat-nav) if you need help with this call 0203 455 8696.
A) By writing down your prices and keeping them on the van means you can show customers exactly how you have calculated any extra charges.
A) Use the stop watch on your phone to time jobs, This makes it very clear to the customer when the job clock has started from
A) Use Google maps on your phone or a sat-nav to work out how many miles extra you are being asked to travel by the customer then X that number by your mileage charge per mile.
A) If we have to refund the customer because a driver is late and has not contacted us the balance will be deducted from any account work money owed.
A) You are in complete control and win confirmed bookings at prices, dates / times you decide.
You can put your prices up and down any time.
You don't pay a sign up fee to join.
You don't pay for any advertising or marketing to promote your services.
You can create your own profile and sell your services to customers from inside your account.
You can build a great reputation using previous customer reviews.
A) Gold drivers displayed on our website are all fully insured.
A) Yes, we have a partnership with Goods In Transit Direct who can offer you a discount on goods in transit + public liability insurances because you are a compare the Man and Van member.
A) Yes, if you do not want customers pets in your van please display this information to customers on your profile page.
